Terms & Conditions

J’adore Décor’s legal terms & conditions for trading.

By placing an order on jadoredecor.co.uk and entering into a Contract, you are agreeing to the following terms and conditions. These Terms and Conditions (The Conditions] are the contractual agreement made between you (The User) and J’adore Décor in relation to your use of www.jadoredecor.co.uk (The Website)


When you place an order, we will require your name, e-mail address, credit / debit card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order.

An email confirmation is only a confirmation that we have received your order and/or payment. It is not an acceptance of your order and we retain the right to contact you and issue a full refund in the event of complications with your order; including, but not limited to, incorrect pricing, stock availability and delivery charges.

A contact telephone number is also required so that we may reach you if there is a problem with your order. We may, unless you advise us otherwise, pass this information to our couriers in case they need to contact you to arrange the delivery of your order.

As part of our efforts to ensure that you are aware of the latest developments and offers, we may also use this information to advise you of new products, special offers or changes to our site. If you would rather not receive this information, please send an email to info@jadoredecor.co.uk. Once your order has been despatched, the completion of the contract between J’adore Décor and yourself takes place. We cannot fulfil any obligations due to the following reasons:

The product you ordered being unavailable from stock Our inability to obtain authorisation for your payment The identification of a pricing or product description error Customers who fail to reach any order criteria set out in the Terms & Conditions If there are any problems with your order, you will be contacted by one of our Customer Services Representatives either by email or by phone.

What if I want to cancel my order?

We want you to be completely delighted with your purchases from J’adore Décor and are happy to support your right to cancellation and refunds.

The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products.

If you wish to cancel your order, please email us at info@jadoredecor.co.uk within the 7 days after this period we can not offer a refund.

Return costs will apply if the items have been dispatched

If you cancel your Contract and the Goods have already been dispatched then you shall be entitled to a full refund excluding the delivery charges, but you must be aware that should You choose not to return the Goods by your own means, we have the right to charge you the direct cost of the return.

Please note that you are required to return the goods in the same condition they were delivered to you. Should you cancel a contract and return goods, which are found to be damaged either by you, or in transport not provided by us, we may take action against you for breach of your statutory duty of care.


If you wish to return unsuitable goods then we must be notified in writing within 7 daysof the received deliverydateviaemail. Anygoods returnedwithoutwritten confirmation and acknowledgement by J’adore Decor unfortunately cannot be accepted.

Goods must be delivered back to us without fault and in original box/packaging within 14 days of your written notification to return, in order to qualify for a refund. Any items returned to us after this period cannot be refunded. Please ensure all items are packaged securely and sufficiently to withstand delivery as failure to do so may result in J’adore Décor being unable to refund for the returned items if received damaged in any way.

All items are returned at the customers cost and all refunds made are minus the original delivery charge. Small less fragile items are best sent back via courier. When returning items via these services we strongly recommend to use insured registered delivery and keep your proof of postage, as we cannot accept responsibility for lost parcels or any damages in transit when goods are being returned to us.

Arrangements for large and fragile items can be arranged via our carrier at the customers cost. The return fees are in-line with our current outgoing delivery cost. If we arrange return collection on the customer’s behalf and the customer fails to at the premises or doesn't allow collection on the arranged day/time,afailedcollectionchargewillbeapplied.

Once we receive the returned product/s within 14 days of receipt it is then checked over and a refund processed within 30 days providing the item is in perfect condition and still in it's original packaging.

A restocking fee of 25% may be applied for bulk qty items over 3 pieces. To avoid this fee we recommend ordering 1 piece as a sample to ensure that the item is suitable before ordering multiple pieces of the exact same item.

Under no circumstances will we refund for any items that have been installed or tampered with, suchas lighting. Goods must be returned to usinthe original condition.

Delivery and Collection Inspections

You must inspect the goods for damage before accepting them

If you have ordered larger goods you are required to carry out a visual inspection of your item(s) upon delivery, to ensure that the Goods have been delivered undamaged. If upon inspection, you are unhappy with the condition of theGoodsforwhatever reasonyoumustdeclinetosignthe acknowledgement receipt and ask the driver to return the Goods to us.

IMPORTANT: We will take Your signature on the acknowledgement receipt as confirmation that you are happy with the condition of the Goods, and as such we will not be liable for any impact damage, chips or scratches reported to us after You have confirmed, by way of a signature that the Goods have been delivered in a satisfactory condition.

The same applies if you arrange to collect the Goods from Our warehouse. You shall be liable for the visual condition of the Goods as soon as you sign to receive them.

Bespoke Items

If you wish to purchase a ‘made to order‘ sofa, armchair or other bespoke item,theordercannot be cancelled once it has been placed. Should you choose to return the item to us for any reason within seven days of delivery, J’adore Decor reserves the right to retain a 40% re-stocking fee. You must contact our mail order team either by email info@jadoredecor.co.uk or by telephone 028 91460 961 within seven working days from date of delivery to cancel your order. You must ensure the item is returned to us in a perfect saleable condition and in its original packaging. Failure to do so may result in J’adore Decor being unable to refund you.

Furniture ordered with a customer’s own fabric or material cannot be cancelled, returned or refunded once purchased. We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

Third party acceptance

You may authorise another person to sign for the Goods upon delivery on Your behalf. However, such authorised person shall be acting as an agent on your behalf and it shall not affect the validity of the Contract. It is your responsibility to ensure that such an authorised person is aware of Your obligation to inspect the Goods before signing the acknowledgment receipt.


Payment for all orders is at point of sale and not at point of despatch All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

Register by providing your real name, phone number, e-mail address, payment details and other requested information

  • Be over 18 years of age
  • Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable
  • Possess a valid credit or debit card issued by a bank accept able to us

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Security of information and payment

Whilst We shall use all reasonable endeavours to keep and maintain Your details secure, save any negligence caused by Us, We shall not be liable for any losses incurred by You should unauthorised third parties access Your details when You place an order or accessing such information on Our Website.

By making an offer to buy a product, You specifically authorise Us to transmit information (including any updated information) or to obtain information about You from third parties from time to time as reasonably required to perform the services under this Contract, including but not limited to, Your debit or credit card number or credit reports, to authenticate Your identity, to validate Your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. By placing an order with Us and entering into a Contract to purchase Goods from Our Website You warrant that You are legally eligible to enter into a Contract and that all information provided by You is true accurate and complete.

You warrant that the credit or debit card that is being used is Yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of Your payment card refuses to or does not, for any reason, authorise payment to Us, We will not be liable for any delay or non-delivery.

Further Terms

Promotional Code Disclaimer

You can use published promotional codes through Our orderline and Website only and not in conjunction with any other offer. You can participate in offers once only. Delivery charges, gift vouchers and sale items are excluded from offers.

Data Protection

We take your privacy and security very seriously. The Website is built using state of the art encryption software and a secure server to protect you and the information you give us. We adhere to the requirements of the UK Data Protection Legislation [The Data Protection Act 1988]

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, in an encrypted, safe environment. We work only with reputable banks and third parties to process your order who also adhere to the requirements of the UK Data Protection Legislation [The Data Protection Act 1988]

In the absence of negligence on our part however we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

We have taken every measure to prevent Internet Fraud, however, we cannot be held liable for any in the extremely unlikely event of a breach in our secure computer servers and any associated loss or consequential damage you may incur.